Shipping policy

SHIPPING OPTIONS

Economy & Standard (2-5 Business Days)

PROCESSING TIME

Orders are picked up within 24 hours of submission. Once an item or an order has been picked up for production the processing time can be anywhere from 2 to 5 Business Days. When the item or order has been handed off to the Carrier for delivery a tracking number is created and then emailed to the customer. 

DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund.  Shipping provider delays do not fall under the seller's liability.  For delayed orders, please first contact the shipping carrier for the item's status.

DAMAGED ORDERS

CreativeChaous is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier.  If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.